Please find answers to frequently asked questions here. If you cant find what you're looking for here please email us email@example.com
FREQUENTLY ASKED QUESTIONS
Why the Barney Bed?
As Barney began his transition into senior-hood I began searching for the perfect bed.
One that was supportive to his joints. I loved how cute and comfortable he looked when he propped his head up on the couch arm so I wanted to include that couch comfort.
The memory foam had to be the best density foam for the best chin resting and the base had to have structure and softness. The cover had to be EASY to remove and wash and I didn’t ever want to contemplate throwing out a dirty whole bed again! The inner water resistant lining protects the foam from water/pee/vomit/poo/dust mites. Not only Barney loves the Barney Bed but now all his friends!
What is the Barney Bed made from?
Boulders: made from superior memory foam for comfortable chin rests.
Base mattress: is made up of a structural foam base topped with a later of superior memory foam which adapts to your dog’s body without sinking.
Each foam piece is individually enveloped in a water and dust mite resistant lining to keep them clean and fresh from pee/dirt/poo/vomit and other delicious things your dog chooses to bring to his bed.
Can I wash the Barney Bed?
Yes! We designed the Barney Bed with practicality in mind. Let's face it, hygiene is not high on our dog’s list of priorities and the bed is often the place where our dogs enjoy eating disgusting snacks or often the place they like to wipe the day off their paws. The Barney Bed unzips like a dream with the YKK zipper and is totally machine washable. Wash at a medium temperature with a mild detergent and hang to dry. Do not wash the foam inserts. They are protected inside water resistant casings. Simply wipe them with a wet cloth and detergent.
Is the Microfibre material water resistant?
No. Waterproofing a normally non-waterproof material requires covering it with chemicals. Since your dog will be living in his Barney Bed, we decided against the use of such chemicals which could be harmful to your dog. Instead we chose the softest, most durable, machine-wash friendly material we could source and made the inside water resistant. Each foam piece is individually enveloped water and dust mite resistant lining to keep them clean and fresh from pee/dirt/poo/vomit and other delicious things your dog chooses to bring to his bed.
Why the memory foam boulders?
Dogs just LOVE resting their chins at sight inclines. The boulders are the perfect height for your dog to do that comfortably. The memory foam is soft but strong. Adaptable but doesn’t sink. It literally cushions your dog’s chin, giving your lap a run for its money.
Does the Barney Bed come in other colours?
At this stage the Barney Bed only comes in Cool Grey. However we will be releasing more colours in the near future. Help us choose our next colours! Send us what colours you would like to see firstname.lastname@example.org
How long will my order take?
All covers and beds are dispatched within 2 business days. Shipping to NSW metro is usually 1 day and other Australian Metro areas are another 2 days. We provide tracking with your order so you will always be up to date.
Will you ship to my Country?
Yes, we are shipping to all countries. We offer free shipping on S, M, and L sizes in Australia only.
Limited exchanges and refunds
To be eligible for a return, your item must be unused and the box unopened. We allow exchanges for a different size if the box is unopened however you must arrange shipping back to us at your cost plus shipping of the new item to you.
Contact us at email@example.com if you would like to return or exchange your item. The item must be in perfect condition and the box unopened for a refund to be granted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the item is in perfect condition we will process your refund to your original method of payment.
Please allow 7 working days for your refund to show up on your statement. If you haven’t received your approved refund after 7 working days of us notifying you of the return item receipt, please contact us at firstname.lastname@example.org
Faulty items will be replaced as per the Australian Consumer Law. If you have received a faulty item, please ensure you take a photo of it and email us at email@example.com We will give you directions on how to proceed.