Covers may be returned for an exchange or refund within 7 days of receiving your delivery. Please contact us within 7 days on firstname.lastname@example.org if you would like to create a return. Please note we only accept unused covers. Covers with dog hair will not be accepted for a return.
Please allow 7 working days for your refund to show up on your statement. If you haven’t received your approved refund after 7 working days of us notifying you of the return item receipt, please contact us at email@example.com.
If you have received an item with a manufacturing defect please get in touch with us firstname.lastname@example.org as soon as possible with photos of the fault and we will inform you on how to proceed. Please note your dog being able to damage the bed or cover is not a manufacturing defect.
We offer a 12 month warranty on the Barney Bed against manufacturing defects only. We offer a 3 year warranty on the Barney Bed against memory foam sagging. We do not cover any damages due to rough dog use which includes but not limited to: Excessive scratching, biting, chewing, digging.