Shipping & Delivery
What delivery costs and how long it takes, wherever you are. You will see the same price at checkout before you pay.
Free
Beds in sizes S, M, L and LP, anywhere in Australia
$79 / $99
Per XL / XXL bed, Australia-wide
$19.95
First zip cover, Barneycles, Butter Slip Cover or foam part ordered with a bed
Free
Orders of $250 or more without a bed, and accessories with a bed
New Zealand from $39
Other countries: see the table below
Delivery within Australia
Arrives 2 to 8 business days after you order.
| What you order | Delivery |
|---|---|
| Beds in sizes S, M, L and LP | Free, always |
| XL bed | $79 per bed |
| XXL bed | $99 per bed |
| Accessories ordered with a bed | Free in the bed’s carton |
| Zip covers, Barneycles Towel Covers, Butter Slip Covers and spare foam parts ordered with a bed | $19.95 for the first, plus $9.95 for each extra one, whatever the order total |
| Orders without a bed, $250 or more | Free |
| Orders without a bed, under $250 | $12.95 one fee for the whole order |
| Orders without a bed, under $250, with a zip cover, Barneycles Towel Cover, Butter Slip Cover or spare foam part | $19.95 one fee for the whole order, plus $9.95 for each extra one |
Zip covers, Barneycles Towel Covers, Butter Slip Covers and spare foam parts ship in their own parcel. An order’s total is counted before discounts.
XL and XXL beds are oversized items and are shipped via courier.
International delivery
We ship to most countries. Prices are in Australian dollars. Each bed is charged its own price; XL and XXL beds are in the next table.
| New Zealand | Asia & the Pacific | UK, Europe & rest of world | |
|---|---|---|---|
| S bed | $39 | $85 | $119 |
| M bed | $55 | $115 | $145 |
| L bed | $65 | $125 | $155 |
| LP bed | $89 | $175 | $189 |
| Covers & accessories, per parcel | $39 | $75 | $99 |
| Covers & accessories, large parcel† | $59 | $125 | $145 |
| Delivery time (business days) | 8 to 12 | 10 to 15 | 10 to 15 |
†A parcel of covers and accessories over 4.5 kg is a large parcel: for example, one XXL Teddy Cover.
With a bed, accessories travel free in the bed’s carton; a zip cover, Barneycles Towel Cover, Butter Slip Cover or foam part travels as its own parcel and adds the parcel price.
UK, Europe & rest of world: every other country we ship to, including the Middle East and Central Asia.
Duties and taxes may apply on arrival and are not covered by Barney Bed.
In the USA, Canada or Mexico? Shop our US Store, which ships from the USA.
Which countries are Asia & the Pacific?
- Singapore
- Hong Kong
- Macau
- Japan
- South Korea
- Taiwan
- Malaysia
- Thailand
- Indonesia
- Philippines
- Vietnam
- Brunei
- Cambodia
- Laos
- Myanmar
- Timor-Leste
- India
- Sri Lanka
- Bangladesh
- Nepal
- Pakistan
- Fiji
- Papua New Guinea
- New Caledonia
- French Polynesia
- Samoa
- Tonga
- Vanuatu
- Cook Islands
- Niue
- Solomon Islands
- Kiribati
- Tuvalu
- Nauru
XL and XXL beds abroad
Each XL or XXL bed is charged its own price, by the country it goes to.
| XL bed | XXL bed | |
|---|---|---|
| New Zealand | $339 | $499 |
| Singapore and Hong Kong | $425 | $669 |
| Japan, South Korea, Taiwan, Indonesia, Malaysia, Thailand and Vietnam | $575 | $1,045 |
| Rest of Asia and the Pacific* | $819 | $1,345 |
| UK, France, Germany, Italy, Spain, Belgium and the Netherlands | $625 | $1,129 |
| USA, Canada, Mexico, Ireland, the Middle East and more* | $965 | $1,599 |
| Every other country we ship to | $1,375 | $2,115 |
*The countries of these two rows are listed below.
Which countries are in each row?
Rest of Asia and the Pacific:
- Bangladesh
- Brunei
- Cambodia
- Cook Islands
- Fiji
- French Polynesia
- India
- Kiribati
- Laos
- Macau
- Myanmar
- Nauru
- Nepal
- New Caledonia
- Niue
- Pakistan
- Papua New Guinea
- Philippines
- Samoa
- Solomon Islands
- Sri Lanka
- Timor-Leste
- Tonga
- Tuvalu
- Vanuatu
USA, Canada, Mexico, Ireland, the Middle East and more:
- Albania
- Algeria
- Armenia
- Austria
- Azerbaijan
- Bahrain
- Belarus
- Bosnia and Herzegovina
- Botswana
- Bulgaria
- Burkina Faso
- Canada
- Croatia
- Curaçao
- Cyprus
- Côte d’Ivoire
- Dominican Republic
- Egypt
- Estonia
- Ethiopia
- Finland
- Georgia
- Ghana
- Greece
- Grenada
- Iceland
- Iraq
- Ireland
- Jordan
- Kenya
- Kuwait
- Latvia
- Lebanon
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Madagascar
- Malawi
- Mali
- Malta
- Mauritania
- Mauritius
- Mexico
- Moldova
- Monaco
- Mongolia
- Montenegro
- Morocco
- Mozambique
- Namibia
- Nigeria
- Oman
- Qatar
- Romania
- Russia
- Réunion
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Slovenia
- Switzerland
- Tanzania
- Trinidad and Tobago
- Tunisia
- Turkey
- Uganda
- Ukraine
- United Arab Emirates
- US Outlying Islands
- USA
- Uzbekistan
- Wallis and Futuna
- Zambia
- Zimbabwe
How it adds up
| Your order | Delivery |
|---|---|
| An L bed to Sydney | Free |
| An L bed and a Teddy Cover to Melbourne | $19.95 |
| An XL bed to Perth | $79 |
| An XL bed and a Teddy Cover to Auckland | $378 ($339 + $39) |
Delivery times
We ship from our warehouse in Sydney, Australia.
- Dispatch
We aim to ship orders placed before 1pm Sydney time on a business day the same day, and most orders leave our Sydney warehouse within one business day. Orders placed after 1pm, on weekends or on public holidays are dispatched from the next business day.
During sale periods, we still prioritise fast dispatch and will send tracking as soon as your order leaves our Sydney warehouse.
- Within Australia
Once shipped, most orders arrive within 1 to 5 business days: usually 1 to 3 in NSW and the ACT, and up to 8 in Western Australia, Tasmania and the Northern Territory. Regional and rural destinations may take longer.
- International
Each region’s delivery time is in the international delivery table. Please allow extra time for customs clearance.
- How we ship
We use Australia Post for most of our products. Our XL and XXL beds are sent with a courier service.
- Tracking
Once your order has been dispatched, you will receive tracking information with a tracking link that you can follow via email.
- 2
- 4
- 6
- 8
These delivery times are a rough guide. Actual delivery times can vary, and Barney Bed is not responsible for delays caused by couriers or customs clearance in the destination country.
Good to know
- Express delivery
Express delivery is not offered at checkout: orders within Australia go by Australia Post Parcel Post, and XL and XXL beds by courier. If you need your order urgently, please get in touch with us before it ships and we will see what we can do.
- PO boxes
All items sent with Australia Post can be shipped to a PO Box. Our larger items, like our XL and XXL beds, are sent with a courier service and cannot be delivered to a PO Box.
- Pick-up
Pick up from our Sydney warehouse can be arranged by appointment only. Please email us at online@barneybed.com before your order has shipped, and we can arrange for your order to be picked up.
Want to shop in person? Come visit us with your dog at our Sydney Barney Boutique at 466 Oxford Street, Paddington.
- Missing deliveries
All of our deliveries are carried out with a proof of delivery photo. Barney Bed will not be responsible for any missing packages, provided we have proof of delivery to the correct address. If you believe your Barney Bed has been delivered to the incorrect address, please get in touch with our friendly team, and we will help you right away.
- Wholesale
For information about our wholesale shipping rates, please contact online@barneybed.com.
Returns & warranty
Answers to what we are asked most about returns, exchanges and our warranty. For anything else, see all our FAQs or contact us.
Returns & Exchanges
How can I return an item?
If you have received your Barney Bed and have not yet opened the vacuum seal, you are eligible for a return or an exchange for a different size. To qualify for a return or exchange, the Barney Bed must remain unopened and in its original vacuum seal. Additionally, covers, waterproof lining kits, blankets and all other accessories must be unused and in brand-new condition.
Please note: Items marked as final sale are not eligible for returns or exchanges.
To initiate a return, please request it within 14 days of delivery through Barney Care at care.barneygroup.co. If you have any questions, you can also email us at online@barneybed.com.
Please note that shipping the item back to our Barney Bed warehouse will be at the customer’s expense. Once your return is received, we will notify you via email. After inspection, if the item is unused and in brand-new condition, we will process your refund to the original payment method. If you prefer to set up an exchange instead, request it through Barney Care at care.barneygroup.co or let us know at online@barneybed.com.
Unopened, unused items can be returned. You get back what you paid for the item, after any bundle saving. If you return part of a bundle and the items you keep would save less on their own, the difference comes off your refund.
Please allow up to 10 business days for your refund to appear on your statement. If you do not see your approved refund after this period, please contact us.
Can I return once opened?
For hygiene reasons, we cannot accept returns if the vacuum seal on the bed has been opened, as it cannot be repackaged once expanded. If you have any concerns about the size of your bed upon delivery, please do not open the vacuum seal and reach out to our team through Barney Care at care.barneygroup.co or by email at online@barneybed.com. We can assist with arranging a return or exchange as long as the bed remains vacuum sealed.
Can I return an item in store?
Yes you can! Returns can be requested within 14 days of the delivery date. Barney Beds must be unopened for a return or a refund. Covers, blankets and linings must be unused to be eligible for a return. If you satisfy these conditions and wish to return your item(s), you can visit our Paddington Boutique at 466 Oxford St, Paddington 2021 to return your items.
Please note: Items marked as final sale are not eligible for returns or exchanges.
Can I retrospectively apply a discount to my order after purchase?
Unfortunately, we are unable to apply any discounts or refunds to orders that were made before or after a promotion.
Warranty
Do you offer a warranty?
Barney Bed provides a 12‑Month Warranty against defects in materials and workmanship, as well as a Lifetime No-Sag Guarantee on the memory foam.
This warranty covers defects arising from faulty workmanship or materials. Please note that Barney Bed is not responsible for any damages resulting from failure to adhere to care instructions.
If you receive a defective item, please contact us at online@barneybed.com, and we will be happy to arrange a replacement.
Our warranty does not cover:
- Normal wear and tear resulting from regular washing and intended use.
- Damages caused by rough handling or aggressive use by pets, including bites, rips, burns, tears, excessive scratching, stains, and liquid or moisture damage.
- Damage arising from commercial use, such as in hotels or retail environments.
- Damage incurred by using the cover on a bed that is not a Barney Bed. Covers designed for our beds may become stretched or ill-fitting if placed over incompatible products.
I think my cover is faulty, what do I do?
Sorry to hear! Please make a claim through Barney Care at care.barneygroup.co, or contact our customer service team on online@barneybed.com, with photos of your concern along with your order number, and we will assist you as soon as possible with directions on the next steps. All our products come with our 12‑Month Warranty, so if it is a manufacturing defect, we will organise a replacement item for you right away.