Returns & Warranty Policies
If you have received your Barney Bed and have not opened the vacuum seal, you will be eligible for a return or an exchange of size. Returns must be requested within 14 days of the purchase date. Barney Beds must be unopened for a return or a refund. Covers and linings must be unused to be eligible for a return. If you satisfy these conditions and wish to return your item(s), please contact our friendly team on our live chat or firstname.lastname@example.org for return details. Shipping back to the Barney Bed warehouse will be at the customer’s expense.
Once your return is received we will send you an email to notify you that we have received your returned item. Upon inspection, if the item is in unused condition we will process your refund to your original method of payment.
If you have received an item with a manufacturing defect please get in touch with us email@example.com as soon as possible with photos of the defect and we will inform you on how to proceed.
Barney Bed does not accept returns if the bed vacuum seal has been opened for hygiene reasons and the fact that it is impossible to re-package once expanded. If you are still in doubt about the size and have received your delivery, please do not open the bed and contact our team at firstname.lastname@example.org we can arrange a return as long as the bed is still vacuum sealed.
Please allow 10 business days for your refund to show up on your statement. If you haven’t received your approved refund after 10 business days of us notifying you of the return item receipt, please contact us at on our live chat or email@example.com
Barney Bed offers a 12 month limited warranty for manufacturing defects only. We also offer a 3 year warranty against memory foam sagging.
This limited warranty applies to defects due to faulty workmanship or materials. If you receive an item with a defect please get in touch with us on our live chat or firstname.lastname@example.org and we will happily replace the item or provide you with a refund.
Our warranty does not cover the following:
- Normal wear and tear as a result of washing and intended use.
- And damages caused by rough dog use. This includes but is not limited to: Bites, rips, burns, tears, excessive scratching, stains and liquid/moisture damage- (unless the waterproof lining kit was used.)
- Damage caused by commercial use, such as in a hotel or store.